Privacy Policy
Privacy Policy
Last updated: 19/02/2026
Welcome, and thank you for your interest in My Kitchen Specialist (“My Kitchen Specialist”, “we,” “our,” or “us”), our website at https://mykitchenspecialist.co.uk (the “Site”), and all related websites, downloadable software and other services provided by us and on which a link to this Privacy Policy is displayed, and all other communications with individuals through written or oral means, such as email, phone or WhatsApp (collectively, together with the Site, our “Service”).
This Privacy Policy (“Policy”) describes the information that we gather on or through the Service, how we use and disclose such information, and the steps we take to protect such information. By visiting the Site or using the Service, you accept the privacy practices described in this Policy.
Definitions
“Client” means a customer of My Kitchen Specialist.
“Client Data” means personal data, reports, addresses, and other files, folders or documents in electronic form that a User of the Service stores within the Service.
“Personal Data” means any information relating to an identified or identifiable natural person.
“Public Area” means the area of the Site that can be accessed both by Users and Visitors, without needing to log in.
“Restricted Area” means the area of the Site that can be accessed only by Users, and where access requires logging in.
“User” means an employee, agent, or representative of a Client who primarily uses the restricted areas of the Site.
“Visitor” means an individual other than a User who uses the public area but has no access to restricted areas.
1. The information we collect
We collect different types of information from or through the Service. We may process Personal Data based on your consent, performance of a contract, our legitimate interests, or where required by law.
1.1 User-provided information
When you use the Service, you may provide Personal Data including:
- Name
- Email address
- Mailing address
- Telephone number
- Details about your enquiry
- Any other information you voluntarily provide
You may provide Personal Data via contact forms, quotation requests, booking forms, email, phone, or WhatsApp.
1.2 Automatically collected information
When you use the Service, we may automatically record certain information using cookies and similar technologies. This may include:
- IP address
- Device type
- Browser type
- Pages visited
- Interaction with content
- Date and time of access
We may also collect information about your interaction with emails (for example whether you open or click links).
1.3 Communications via WhatsApp
We may communicate with you via WhatsApp where:
- You have provided your mobile number; and
- You have opted in to be contacted via WhatsApp; or
- It is necessary to respond to your enquiry.
When communicating via WhatsApp, we may process:
- Your phone number
- Message content
- Images or files you send
- Date/time and delivery metadata
WhatsApp is provided by Meta Platforms, Inc. If you use WhatsApp to contact us, your information may also be processed by WhatsApp/Meta in accordance with their own privacy policy.
2. How we use the information we collect
2.1 Operations
We use information to:
- Respond to enquiries
- Provide quotations
- Arrange appointments
- Deliver requested services
- Provide customer support
Client Data is processed only in accordance with the applicable Client’s instructions.
2.2 Improvements
We use information to:
- Analyse usage trends
- Improve our website and services
- Develop new features
Where possible, data is anonymised or aggregated.
2.3 Cookies and tracking technologies
We use cookies and similar technologies to:
- Personalise your experience
- Provide customised advertisements
- Monitor marketing effectiveness
- Track website usage
More information about cookies can be found at https://www.allaboutcookies.org.
2.4 Analytics
We use Google Analytics to measure traffic and usage. Google operates independently and has its own privacy policy. We use analytics data in non-identifiable form to improve the Site.
2.5 Communication with you (including WhatsApp)
We use your contact details to:
- Respond to enquiries
- Confirm appointments
- Provide updates
- Send service-related communications
Where you have consented, this may include communication via WhatsApp.
2.6 Marketing communications (including WhatsApp)
Where you have explicitly opted in, we may send:
- Offers
- Updates
- Promotions
You may withdraw consent at any time (see Section 4).
2.7 Lawful basis for processing (UK GDPR)
We rely on the following lawful bases:
- Consent (e.g., marketing or WhatsApp opt-in)
- Performance of a contract (e.g., providing quotations or services)
- Legitimate interests (e.g., responding to enquiries, improving services)
- Legal obligation where required
3. To whom we disclose information
We do not sell Personal Data.
3.1 Service providers
We use third-party providers for:
- Website hosting
- Analytics
- Marketing
- Communications (including WhatsApp)
They process data only as necessary and under confidentiality obligations.
3.2 WhatsApp / Meta
If you communicate with us via WhatsApp, your Personal Data will also be processed by WhatsApp (Meta). This may involve international data transfers outside the UK.
Where required, we rely on appropriate safeguards recognised under UK data protection law.
3.3 Legal requirements
We may disclose Personal Data if required by law or to protect our legal rights.
3.4 Change of ownership
Personal Data may be transferred as part of a merger, acquisition or sale of assets.
4. Your choices
4.1 Access, correction and deletion
You may request:
- Access to your Personal Data
- Correction of inaccurate data
- Deletion of your data
- Restriction of processing
Contact: hello@mykitchenspecialist.co.uk
You have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
4.2 Analytics opt-out
You can opt out of Google Analytics using Google’s opt-out tools.
4.3 Marketing opt-out
You may unsubscribe from marketing emails at any time by:
- Clicking the unsubscribe link
- Contacting us directly
Administrative messages may still be sent.
4.4 WhatsApp preferences
If you opt in to WhatsApp communication, you can withdraw consent at any time by:
- Replying “STOP” via WhatsApp
- Emailing hello@mykitchenspecialist.co.uk
5. Third-party services
Our Site may link to third-party websites. We are not responsible for their privacy practices.
6. Third-party cookies
We allow certain third parties (such as Google and advertising networks) to use cookies for analytics and advertising.
Types of cookies used:
- Strictly necessary cookies
- Performance cookies
- Functionality cookies
- Targeting/advertising cookies
(A full cookie table remains as previously listed.)
7. Minors and children’s privacy
Our Service is not directed at children under 18. We do not knowingly collect Personal Data from minors.
8. Data security
We use appropriate technical and organisational measures to protect Personal Data, including:
- SSL encryption
- Access controls
- Firewalls
However, no method of transmission is 100% secure.
If we become aware of a data breach, we will notify affected individuals and authorities as required by law.
9. Data retention
We retain Personal Data only as long as necessary to fulfil the purposes for which it was collected, including:
- Backups retained for 3 months
- Billing information retained until deletion is requested
- Enquiry data retained only as long as necessary for business or legal purposes
10. Settings
No security system is completely secure. We cannot guarantee complete protection against unauthorised access.
11. Changes to this Policy
We may update this Policy from time to time. The updated version will be published on this page with a revised “Last updated” date.
12. How to contact us
If you have questions about this Privacy Policy or your Personal Data, please contact:
Email: hello@mykitchenspecialist.co.uk
You may also contact the Information Commissioner’s Office (ICO) if you believe your data protection rights have been infringed.
